We've answered some commonly asked questions below.

1. What's better about Fairtees?

2. What's better about organic clothing?

3. Why does fair trade & organic clothing cost more?

4. What does Fairtees do to protect the environment?

5. Where is Fairtees' clothing made?

6. What is Fairtees' clothing made from?

6. How can I return my purchase if I'm unhappy with it?

7. How can I apply a coupon or discount code to my order?

8. Is your clothing pre-shrunk?

9. Where do you ship to?

10. How long will it take for my order to arrive?

11. My order hasn't arrived yet - can you send me the tracking details?

12. My t-shirt size isn't in stock :( Are you going to restock soon?

13. Is Fairtees' clothing vegan?

14. Do you offer screen printing?



What's better about Fairtees?

We're a small, down to earth business run by young Australians who want to help other Australians find fashionable, great quality organic & fair trade clothing. In a country with hardly any ethical clothing choices, we want to spread a new wave of good fashion. And we want to operate as a sustainable business that is conscious of the environment, and takes responsibility for minimising our impact. We think this is the future of good business!



What's better about organic clothing?

When you buy and wear organic clothing, you are supporting organic farming. That means you are investing into a world of better health for cotton farming communities, increased freedom and independence for cotton farmers and more environmentally sustainable farms. In addition, you can know your clothes are safe - avoiding the potential harm to your health from wearing garments that have had harmful inputs (including the use of bleaches, solvents, heavy metals and toxic dyes). You can also be sure your clothes will be free from residues of pesticides.

Not only does buying and wearing organic clothing help you feel good on the inside, but it also just feels good! Try wearing the softness of organic cotton - we doubt you will ever want to go back to non-organic tees!



Why does fair trade and organic clothing cost more?

This may seem like an obvious answer, but there's more to it than just paying one worker a fair wage. If you go behind the scenes, you'll find that in a true fair trade system, all the workers along the supply chain (eg. from the farm, to the factory, to the supplier) are paid a wage that is not only a reasonable salary in exchange for their skill and working hours, but a liveable wage in the country they reside. This means enough for them to afford things like food, shelter, health care, and education. As well as the workers' wage, farm and factory owners need to ensure that working conditions are safe and healthy- just the way we like conditions to be here in Australia! This includes building and equipment maintenance and employee OH&S costs that each company will have to cover after selling their product. So whether the company is selling cotton bolls picked fresh from the farm, spun cotton from the yarn spinning mill, or a freshly sewn tee from the garment factory - each worker in this system should be paid fairly.

Fairtees' clothing is produced by the wonderful Belgian company Stanley & Stella. You can read about Stanley & Stella's progress towards the payment of a living wage for their garment factory workers through independent Fair Wear Foundation reports linked on our blog.

To understand more about barriers to the payment of a living wage, and what the Fair Wear Foundation is doing to try to remove these barriers in its partner's factories, please see their 2016 booklet 'Living Wages: An Explorer's Notebook (Piloting Living Wages in Garment Factories)'.

In the Fashion & Textile Industry (among many others), the fastest way to cut costs is to cut corners, and the workers are often the first to suffer. So the issue of sourcing a fair trade supplier, and certifier of those fair trade claims, becomes paramount. Because not everyone protects their workers as a matter of practice, lots of time and research is invested into travelling to inspect and help sites to make sure they measure up to what's considered fair and safe. This research and assistance costs time and money for clothing companies - but in our opinion- is time & money very well spent!

In the Fairtees' clothing supply chain (made up of clothes produced by Stanley & Stella), a number of certifying and reporting bodies play the following roles:

  • Global Organic Textile Standard (GOTS) is an organisation that works with the supply chain of clothing companies to certify that the cotton (or other natural fibre) used for a garment is organically grown, that workers from the farm to the factory are paid a fair wage and employed with good working conditions, and that the end garment is safe and free of harmful chemical residues. This certification process includes periodic inspections and audits by GOTS, and the testing of fibres to ensure they meet safety standards.
  • The Fair Wear Foundation (FWF) focuses on working with factories where garments are made to help them progress towards fair and safe working conditions for factory garment/textile workers. FWF produces regular reports on current factory conditions to enable partnering companies, and customers of these companies, to read and respond. Read more about the Fair Wear Foundation and what they do to help companies and factories work towards fair and safe conditions here.
  • Even with certification and reporting in place, some clothing companies (including Stanley & Stella, the company that Fairtees source from) will also employ their own workers specifically to visit their supply chain and inspect their factories. For Fairtees, this happens in Bangladesh. With this multi-layered system of checks, a great step is taken towards assisting the entire supply chain to strengthen fair and beneficial trade, and produce a great product!



What does Fairtees do to protect the environment?

We take great care in assessing each new little step that our business takes to make sure that we are, as Coldplay put it, a part of the cure, not a part of the disease. Of course as 21st Century humans we all have impacts on the environment that we cannot prevent and that we need to admit to, both negative and positive, but there are simple moves a business can make in an attempt to keep itself as harmless as realistically possible.

To put it in practical terms, we make conscious efforts to keep our energy use down, and we have a Zero Waste mindset and goal. As our business is currently office-free (home-based across a few properties), we have low energy overheads and run quite an efficient system. We keep our power use to a minimum by using natural light where possible and use laptops (which use less energy than desktop computers). We walk our orders to the post-office as much as we can, and when we drive on an errand, we try to make the most of the trip.

Any waste we generate is firstly assessed for its future prevention, and then reused, composted, given to a worm farm, recycled, or as a last resort, put in the bin.

One of the greatest negative environmental impacts our business is making actually occurs before our clothes arrive to us- ie. in garment production and shipping- and, funnily enough, it's estimated that the absolute biggest negative impact occurs after we have sold them. Over the life of a garment, the energy and water used to regularly run a washing machine and clothes dryer outweigh any other environmental cost!

This is why Fairtees use Carbon Neutral's Plant-a-Tree program to offset the estimated carbon emissions from the operation of our business, and why we promote cold washing, lovely clothesline drying, spot-cleaning (avoiding using the washing machine when you've just got a tiny spot to clean), techniques to prevent the need for ironing, and using natural and low-impact clothes washing powder, to all help dramatically reduce the future environmental costs.



Where is Fairtees' clothing made?

Our ethical clothing range (made up of garments produced by Belgian company Stanley & Stella) is skillfully stitched together in Bangladesh (93% of production occurs here), China (5%), Portugal (2%) and Turkey (production here is phasing out in 2017). There are 4 garment factories used in Bangladesh, and 1 each in China and Portugal. For an independent report of the annual auditing by the Fair Wear Foundation, covering details of Stanley & Stella garment factory conditions as well as progress towards the payment of a living wage for factory workers, please read our blog. You can also find all past reports of Stanley & Stella factory production performance by the Fair Wear Foundation here

To understand more about barriers to the payment of a living wage, and what the Fair Wear Foundation is doing to try to remove these barriers in its partner's factories, please see their 2016 booklet 'Living Wages: An Explorer's Notebook (Piloting Living Wages in Garment Factories)'.

You can also read more about the organic and sustainable as well as fair trade, ethical production methods and factory conditions on our site.



What is Fairtees' clothing made from?

The raw materials that make up our clothing range, supplied by Stanley & Stella, include Organic Cotton, Linen, Lenzing Modal® (beech fibre), Lenzing Tencel® (eucalyptus fibre & organic cotton blend), Recycled Polyester, and Polyester. The Organic Cotton comes mainly from India, the Linen (from flax) is mainly from France, and the Recycled Polyester and Polyester are both sourced in China. All of the thread used to stitch together Stanley & Stella garments is made of polyester, as cotton (even organic cotton!) is not strong enough.

Over 50% of the wood, chips & bark used to make Lenzing Modal® and Lenzing Tencel® fibre is sourced from sustainable forestry in Austria, with the remaining wood sourced from sustainable forestry in 11 neighbouring countries - Slovakia, Czech Republic, Germany, Hungary, France, Belgium, Romania, Ukraine, Croatia, Bosnia and Switzerland. Production of Lenzing Modal® and Lenzing Tencel® fibres occurs in Austria. You can read more about Lenzing's wood purchasing policies here and their ecological resposibility policies around sourcing, use and production here, and you can see their certifications from the Forest Stewardship Council® and Oeko-Tex Standard 100 (among others) here.



How can I return my purchase if I'm unhappy with it? 

Need to return something? No probs! We accept returns up to 60 days after the purchase date. Whether this is a return for an exchange or a refund, we've got you covered. As long as the item is in its original condition, unworn (of course it's ok if you have just tried the garment on for size) and unwashed, with the tags attached - we will happily receive it back and do our best to help you.

Simply contact us after reading the details on our Product Returns page, and we'll get in touch with you to let you know how to go about sending it back and organising an exchange or refund. Please note that shipping costs are non-refundable (we will only refund the price of the garment/s). However if you request a size swap, we'll happily post the replacement to you for free.

Please see our Product Returns page for more details.



How can I apply a Gift Voucher, Coupon or Discount Code to my order?

You can enter a gift voucher, coupon or discount code by following these steps:

  1. Add your chosen garments to your shopping cart.
  2. Hover your cursor over the gold button in the top right hand corner of any page on the Fairtees site, which tells you the number of Items in your cart (next to the picture of the bag).
  3. Click 'View Cart' inside the drop down box.
  4. Under the heading 'What Would You Like to Do Next?', choose 'Use Coupon Code' or 'Use Gift Voucher'.
  5. Enter your Coupon/Discount Code, or your Gift Voucher Code into the box and click 'APPLY'.
  6. You should be able to see the discount applied by scrolling down - the resulting Total Cost is displayed near the gold 'Checkout' button. If you can see a Warning Message after applying your code, the code is either wrong, has expired, or has exceeded the number of times it can be used. Please check the code and the validity dates, and try to apply it again. If you still need assistance, please contact us and we'll sort out the problem for you as soon as possible.
  7. Proceed through the Checkout.



Is your clothing pre-shrunk?

Yes, all of our organic and fair trade clothing from our supplier Stanley & Stella is pre-shrunk - meaning that it has been pre-washed to achieve the final size prior to being sent to us at Fairtees. Nothing to worry about! In our experience wearing Stanley & Stella clothes for over 4 years, they have remained true to size, and very, very comfortable :D



Where do you ship to?

We ship to Australia and New Zealand, using good old Australia Post. Read more about our Shipping and our sustainable packaging materials.



How long will it take for my order to arrive?

How long is a piece of organic cotton string? Good question :D It depends where you're located and also how busy Australia Post are at the time we post - however on average, orders should arrive between 2-6 business days from the day we post (you will know the day we post, because you'll be sent a shipping confirmation email from us). You can read more about Australia Post standard delivery times here. If you want to check out estimates, the postcode we ship from is Bronte, 2024.

If you need your Fairtees sooner, and you can collect your parcel from a postcode within the Australia Post Express Delivery Network, you can wear your Fairtees within 1-3 business days of making your order! Just choose Express Post as your shipping option in the checkout process and enter in the appropriate shipping address. Please note that we post orders on Monday, Wednesday & Friday afternoons - read up about our Shipping for all the details. 



My order hasn't arrived yet - can you send me the tracking details?

Fairtees emails out tracking details for all orders that are sent as Parcels or by Express Post. Orders sent as Large Letters do not have tracking numbers and therefore can't be tracked. We email out parcel tracking details in a Shipping Confirmation to the email with which you used to make your order. Please have a gander in your inbox and junk mail for this, and if you can't find our email, please get in touch with us and we'll get back to you in a jiffy!



My t-shirt size isn't in stock :( Are you going to restock soon?

All signs point to yes! Check back on our site in a week or two, and please feel free to email us if you'd prefer to just be notified when something is back in stock. However, every now and then we choose to retire certain colours and styles, and do not stock them again. 



Is Fairtees' clothing vegan?

You betcha! None of the clothes we sell eat animal products. Hahaha. But seriously, our clothes are not made from any animal products.

However, in the interests of total transparency, we note that all large scale crop production and harvesting methods, including organic farming methods, take a toll on fauna - eg. deaths of insects, rodents and frogs amongst others - read here for a glimpse into some commentary on this.



Do you offer screen printing?

We do! Please see our wholesale site, where we have our full catalogue of organic and fair trade clothing on display that we can order from our European supplier Stanley & Stella. We offer printing on this stock through our screen printer partner based in Sydney who is top notch, and also the most environmentally friendly we have found in Australia, using only water-based inks and employing other environmental and human health conscious practices. 

We have a minimum of 20 garments per style for print orders and 10 per style for blank garments (when no printing is required; turnaround time may be longer for a quantity of less than 20).



Got a question? We'd love to hear from you!